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DHS Variance UX Research

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The Client: Indiana Department Of Homeland Security

I worked as part of a team to plan for the addition of Variance Department within IDHS' Public Safety Portal. The application would take public users' form entries and add them to the collective database for IDHS staff to take various actions on.

Defining the objects led us to consider what items a user would want to be able to navigate to and develop a priority of the information which is crucial for developing responsive websites.

Anything that can be permitted in the state of Indiana can have a variance requested for it. This led us to place a tab on each permit page to link to any variances for that property or device.